Return Policy
14-Day Return Policy
At AnchorShock EU, we stand for fair and transparent service. You always have 14 days after receipt to request a return — no hassle, just fair.
Return Conditions
- — Item unused, with tags, in original packaging
- — Receipt or proof of purchase included
- — Return requested before the 14 days expire
How to Request a Return
Send an email to info@anchorshock.nl to initiate a return. Please include your order number and reason for return.
Please note: Items returned without prior request will not be accepted.
Return Address
G&J Trading
Attn: AnchorShock EU Returns
Saxofoonweg 67
1312 NP Almere
Netherlands
Non-returnable items
- —Perishable goods
- —Customized or personalized products
- —Personal care products
- —Hazardous materials or flammable liquids
- —Sale items or gift cards
EU Legal Cooling-off Period
When delivered in the European Union, you have a legal right to cancel or return your order within 14 days — for any reason, without providing a reason. The item must be unused, with tags, and in its original packaging.
Exchanges
Return the item and purchase the desired item separately once the return has been accepted. This is the fastest way to receive the correct item.
Refunds
| Step | Details |
|---|---|
| 1. Return received | You will receive an email confirmation |
| 2. Inspection | We check if the item meets the conditions |
| 3. Approval | You will be notified of the approval |
| 4. Refund | Within 10 business days via the original payment method |
Does it take longer than 15 business days? Please contact us via info@anchorshock.nl or call 06-21197949.
Damaged or wrong item?
Inspect your order immediately upon receipt. Please contact us immediately via info@anchorshock.nl if the item is defective or damaged, or if you received the wrong item. We will resolve it quickly for you.