Refund policy
Return conditions in brief:
- Statutory cooling-off period of 14 days from receipt of the order
- Return shipping costs are payable by the customer
- Items must not be used or damaged
- Returns in the original packaging
- Proof of purchase required for returns
- Refund within 10 working days
To start a return, please contact us at info@anchorshock.nl. Please note: returns must be sent to the following address:
Return address:
G&J Trading Europe
Attn: Returns Anchorshock EU
Hebatstraat 5
1363 RD Almere
The Netherlands
If your return is accepted, we will send you a return shipping label with instructions. Returns are always sent via PostNL. Items returned to us without a return request having been made will not be accepted.
Tip: Always keep your track & trace after handing in your return shipment. Without proof of postage we cannot process a refund.
For questions about returns you can always contact us at info@anchorshock.nl.
Damage and problems
Please inspect your order on receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. We can then assess the problem and put it right for you.
Exceptions / items that cannot be returned
Certain types of item cannot be returned, such as perishable goods (for example food, flowers or plants), customised products (such as special orders or personalised items) and personal care items (beauty products, for example). We also do not accept returns of hazardous materials, flammable liquids or gases. Please get in touch if you have any questions or concerns about your specific item.
Sale items and gift cards unfortunately cannot be returned.
Exchanges
The fastest way to get the item you want is to return the item you have and buy the new item separately once the return has been accepted.
Statutory 14-day cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union you have the right to cancel or return your order within 14 days, for any reason and without giving a reason. As above, your item must be in the same condition as you received it, unworn or unused, with tags and in the original packaging. You will also need a receipt or proof of purchase.
Refund
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved. If approved, you will automatically be refunded within ten working days via the original payment method. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Contact us at info@anchorshock.nl if more than 15 working days have passed since we approved your return.